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Terms and Conditions

Published: 11 October 2013
Last Updated: 12 April 2026

These Terms and Conditions govern the supply of website design, development, managed website services, hosting-related services, digital support services, and associated services provided by Dobble Pty Ltd (ABN 41 771 124 745) ("Dobble", "we", "our", or "us").

By engaging Dobble for any service, you ("you" or "your") agree to be bound by these Terms and Conditions, together with any accepted proposal, quote, scope of works, and our related policies, including our Privacy Policy and Acceptable Use Policy where applicable.

1. Terms and amendments

This agreement includes:

  • these Terms and Conditions;
  • any accepted proposal, quote, statement of work, or service schedule issued by Dobble;
  • our Privacy Policy; and
  • our Acceptable Use Policy, where applicable.

This agreement commences when Dobble confirms acceptance of your order, quote, proposal, or service engagement, whether by email, invoice, written confirmation, or commencement of work.

We may update these Terms and Conditions from time to time. Any non-price changes will take effect once published on our website. Any price changes will take effect no earlier than 30 days after notice is given to you.

Your continued use of our services after any change takes effect constitutes your acceptance of the updated Terms and Conditions.

2. Services

Dobble will use reasonable efforts to provide the services you have purchased or engaged us to perform.

Services may include, without limitation:

  • website design and development;
  • managed website services;
  • content population and updates;
  • hosting-related services;
  • search engine optimisation and digital support services;
  • integrations, plugins, add-ons, API connections, and automation services.

Some services may rely on third-party providers, platforms, plugins, APIs, hosting environments, or external software. Dobble does not guarantee the ongoing availability, compatibility, or uninterrupted operation of third-party systems.

Where services are provided using or alongside third-party hosting or infrastructure not managed by Dobble, you acknowledge that Dobble is not responsible for issues arising from that third-party environment unless expressly agreed otherwise in writing.

3. Delivery and approvals

Where applicable, Dobble may provide a project brief, sitemap, design direction, draft concepts, wireframes, templates, development previews, or staged deliverables for your review and approval.

You are responsible for providing timely, complete, and accurate feedback, approvals, content, files, images, credentials, and other materials required for us to deliver the services.

Unless otherwise stated in writing:

  • you must raise any concerns with a project brief within 5 business days;
  • you must provide content review feedback within 7 calendar days of delivery;
  • you must provide design or website review feedback within 30 calendar days of delivery;
  • if you do not respond within the stated timeframe, we may treat the deliverable as approved.

Additional revisions, changes outside the agreed scope, or new requests may incur additional charges. Where applicable, these will be quoted before work proceeds.

Delivery timelines depend on your responsiveness and the timely provision of required information and approvals. Dobble is not responsible for delays caused by missing content, delayed feedback, incomplete instructions, or external dependencies.

4. Administrative hold

Dobble may place services on administrative hold if:

  • you fail to provide required content, approvals, or responses within a reasonable timeframe;
  • you request a temporary pause in writing;
  • there is a billing issue or unresolved project dependency preventing progress.

While a service is on administrative hold, Dobble is not required to continue work. Ongoing recurring fees may continue where applicable, including hosting or managed services fees.

If services remain on administrative hold for 6 months or more, Dobble may cancel the services without refund.

5. Billing and payment

Fees and charges for services will be set out in your accepted quote, proposal, invoice, service schedule, or as otherwise agreed in writing.

Fees may include:

  • upfront build fees or deposits;
  • content or setup fees;
  • monthly recurring managed service fees;
  • annual service or renewal fees;
  • additional hourly or quoted work outside scope.

Unless otherwise stated, invoices must be paid by the due date shown on the invoice. Dobble may suspend or terminate services for overdue accounts.

You are responsible for all collection, recovery, legal, merchant dispute, chargeback, or related costs incurred by Dobble where payment is overdue, reversed, disputed, or dishonoured.

Ongoing services may auto-renew unless otherwise agreed. If a service is subject to auto-renewal, Dobble may notify you prior to renewal where required.

6. Intellectual property

You are solely responsible for ensuring that you have all rights, licences, permissions, and approvals required for any content, files, images, logos, text, media, software, credentials, or other materials you supply to us.

You grant Dobble a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, adapt, store, transmit, and otherwise deal with any materials you provide to us as reasonably necessary to perform the services.

Unless otherwise agreed in writing:

  • you retain ownership of your pre-existing content and business materials;
  • Dobble retains ownership of its tools, systems, frameworks, internal code libraries, templates, processes, methods, and pre-existing intellectual property;
  • upon full payment, you receive the rights expressly granted under the agreed service scope.

Dobble may display completed work, screenshots, design samples, or project references in its portfolio, marketing, case studies, internal training material, or sales material unless otherwise agreed in writing.

7. Policies and acceptable use

You agree to comply with Dobble’s policies, including our Privacy Policy and any applicable Acceptable Use Policy.

You must not use any service supplied by Dobble for unlawful, infringing, abusive, deceptive, harmful, or prohibited activities, including activities that may expose Dobble or its providers to operational, legal, or reputational risk.

Dobble may suspend or terminate services immediately where you breach these Terms and Conditions, our policies, or applicable law.

8. Dispute resolution

If a dispute arises, both parties agree to first attempt to resolve it in good faith through direct discussion.

Where necessary, the parties may agree to a phone call, video call, or meeting to discuss the issue and attempt resolution before either party escalates the matter further.

9. Your warranties

You warrant that:

  • you have the authority to enter into this agreement;
  • you are at least 18 years of age or otherwise legally capable of entering into a binding agreement;
  • all information, materials, and instructions you provide are accurate and lawful;
  • your content and use of the services will not infringe the rights of any third party or breach any law;
  • you will maintain appropriate backups of your own files, data, websites, and systems unless we expressly agree otherwise in writing.

10. Disclaimer of warranties

To the maximum extent permitted by law, Dobble provides services on an "as is" and "as available" basis and excludes all warranties, guarantees, and representations not expressly set out in this agreement.

Dobble does not warrant that:

  • services will be uninterrupted, error-free, or always available;
  • websites, integrations, APIs, or third-party platforms will remain compatible indefinitely;
  • any service will deliver a specific commercial result, ranking, lead volume, revenue increase, or business outcome;
  • third-party providers or platforms will continue to operate in the same way or on the same terms.

11. Indemnity

You agree to indemnify and hold harmless Dobble, its officers, employees, contractors, and suppliers from and against any claim, loss, liability, damage, cost, or expense arising out of or related to:

  • your breach of these Terms and Conditions;
  • your content or materials;
  • your use of the services;
  • your website, business operations, products, or services;
  • any allegation that materials supplied by you infringe third-party rights or breach applicable law.

12. Limitation of liability

To the maximum extent permitted by law, Dobble is not liable for any indirect, incidental, special, exemplary, or consequential loss or damage, including loss of profit, revenue, opportunity, goodwill, business interruption, or data.

To the extent permitted by law, Dobble’s total aggregate liability arising out of or in connection with the services is limited to the total amount paid by you to Dobble for the specific services giving rise to the claim.

Nothing in these Terms and Conditions excludes rights or remedies that cannot be excluded under applicable law, including under the Australian Consumer Law.

13. Force majeure

Dobble is not liable for any failure or delay in performing its obligations where that failure or delay is caused by circumstances beyond its reasonable control, including acts of government, natural disasters, infrastructure failure, internet outages, cyber incidents, labour disputes, war, civil unrest, supply chain issues, or third-party platform failure.

14. Suspension and termination

Dobble may suspend or terminate services immediately or on notice where:

  • you fail to pay fees when due;
  • you breach these Terms and Conditions or any related policy;
  • your use of the services creates technical, legal, operational, or reputational risk;
  • continued supply of the services is no longer reasonably practicable.

Dobble may also suspend services temporarily for maintenance, upgrades, security reasons, or technical remediation.

Upon termination, Dobble may delete or remove data, credentials, cached content, stored files, and service-related materials from its systems unless otherwise required by law or agreed in writing.

15. Cancellation

Unless otherwise stated in a signed agreement, quote, or proposal, you may cancel an ongoing service by giving at least 30 days’ written notice.

Cancellation does not affect any accrued rights, fees already due, non-cancellable minimum term commitments, agreed build fees, or fees payable for work already completed or committed.

Where a fixed-term agreement, proposal, or signed contract applies, any early termination rights, cancellation fees, minimum commitments, or balance-of-term obligations set out in that agreement will continue to apply.

If hosting or other third-party linked services are associated with your service, cancellation of one service does not automatically cancel all related services unless expressly agreed in writing.

16. Miscellaneous

These Terms and Conditions are governed by the laws of Victoria, Australia.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

You may not assign or transfer your rights under this agreement without Dobble’s prior written consent.

Dobble may rely on subcontractors, suppliers, service providers, and technical partners to perform some or all parts of the services.

These Terms and Conditions, together with any accepted proposal, quote, and incorporated policies, form the entire agreement between you and Dobble in relation to the services.