Purpose of this policy
This Privacy Policy explains how we collect, use, disclose, store and manage personal information when you use our website, contact us, request a quote, become a client or interact with our digital services.
We are Dobble Pty Ltd, ACN 166 224 862. We provide web design, website development, branding, hosting, domain management, email management, SEO, audits and related digital services to businesses across Australia.
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we handle personal information in accordance with those requirements. This policy is intended to be read in a practical way and does not replace any separate agreement, proposal, Service Level Agreement or policy that applies to a specific service.
Personal information we may collect
The personal information we collect depends on how you interact with us and the services you request. We only collect information that is reasonably necessary for our business activities, service delivery, support, administration and legal obligations.
Information we may collect includes:
- your first name and last name;
- your business name and role;
- your email address and phone number;
- your website, domain name or project details;
- information submitted through website forms, including comments, enquiries and signatures where a form requires them;
- your age, where a form specifically asks for it;
- billing, account and service information;
- communications you send to us by email, phone, form submission or other channels;
- technical information needed to diagnose website, hosting, domain, DNS, email, security or performance issues;
- login credentials or access details you choose to provide for a project, migration, audit or support task;
- analytics, usage and technical data relating to our website or the services we manage.
We may also collect information about your business goals, target market, services, locations, competitors, branding, content requirements and digital infrastructure so that we can assess your project and provide suitable recommendations.
Sensitive information
We do not ask you to provide sensitive information unless it is reasonably necessary for a specific matter and you have consented, or the collection is otherwise permitted by law.
You should not send us sensitive information through a general website form unless we specifically request it. Sensitive information may include health information, biometric information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal record information.
How we collect personal information
We may collect personal information directly from you when you:
- submit an enquiry through our website;
- request a quote, consultation, audit or service review;
- call or email us;
- complete a project questionnaire;
- provide assets, credentials, documents or business information;
- approve a proposal or enter into a service arrangement with us;
- ask us to manage, migrate, audit or support your website, domain, DNS, hosting, email or related digital systems;
- interact with our website, including through cookies, forms and analytics tools where used.
In some cases, we may receive information from third parties, such as your staff, contractors, previous providers, registrars, hosting providers, email providers, analytics platforms or other service providers involved in your digital systems. We rely on you to ensure that you have authority to provide personal information about your staff, customers, suppliers or other individuals.
Why we collect and use personal information
We collect and use personal information for purposes connected with operating our business and providing our services. These purposes may include:
- responding to enquiries and quote requests;
- assessing whether a project or support request is suitable for us;
- preparing proposals, scopes, recommendations and project plans;
- delivering design, development, hosting, domain, email, SEO, audit, maintenance and support services;
- setting up accounts, staging environments, hosting environments or project workflows;
- coordinating website, hosting, domain, DNS or email migrations;
- diagnosing technical issues, security risks, performance problems or email deliverability concerns;
- managing client relationships, approvals, support requests and service records;
- communicating with you about your project, service, account or enquiry;
- improving our website, processes, proprietary systems and service quality;
- maintaining business records and meeting legal, accounting, administrative or regulatory requirements;
- protecting our rights, property, systems, clients and users.
We may also use personal information to provide updates about our services, project matters, service changes or relevant digital topics. You can ask us to stop sending marketing communications at any time.
Website forms and enquiries
When you submit a form on our website, we use the information you provide to respond to your enquiry, assess your requirements and communicate with you. Form submissions may include contact details, project comments, business information, consent confirmations and any other information you choose to provide.
You are responsible for ensuring that information submitted through our website is accurate, lawful and authorised. You must not submit confidential, sensitive or third-party personal information unless you have authority to do so and it is relevant to your enquiry or service request.
Cookies and analytics
Our website may use cookies, similar technologies and analytics tools to support website functionality, understand visitor activity, improve user experience, monitor performance and help us assess how people interact with our content.
Cookies are small files stored on your device. They may help a website remember settings, measure traffic, support security or analyse usage patterns. You can usually manage or block cookies through your browser settings, but doing so may affect how some website features work.
We do not use this policy to list every cookie or analytics technology because those tools may change over time. Where a third-party analytics, security, hosting, DNS or performance provider processes information, that provider may also handle data in accordance with its own terms and privacy policy.
Third-party services and providers
We use third-party services where needed to operate our business, manage projects and deliver digital services. These may include providers involved in hosting, DNS, domain registration, email, cloud infrastructure, security, analytics, project management, support, legal advice, accounting and other professional services.
Confirmed systems and providers used in our business include Cloudflare for DNS infrastructure, DDoS protection and SSL or TLS management, and Microsoft 365 as our primary business email hosting provider where suitable for client requirements. We may also use other reputable third-party providers depending on the service and project needs.
We are responsible only for services and systems directly under our control. Third-party providers may have their own privacy practices, service terms, availability limitations, security controls and legal obligations. We encourage you to review relevant third-party policies where your information is processed by those providers.
Disclosure of personal information
We may disclose personal information where reasonably necessary for the purposes described in this policy. This may include disclosure to:
- our employees, contractors, developers, engineers, support personnel and authorised representatives;
- service providers who help us deliver, host, manage, audit, monitor or support digital services;
- domain registrars, DNS providers, hosting providers, email providers, cloud providers and other technical suppliers;
- professional advisers, including legal, accounting, insurance or compliance advisers;
- regulators, law enforcement bodies or government authorities where required or permitted by law;
- another party with your consent or at your direction.
We do not disclose personal information more broadly than is reasonably necessary for our business operations, service delivery, legal obligations or protection of rights.
Client access credentials and technical information
For some projects, audits, migrations or support requests, you may provide access credentials, DNS records, hosting details, email settings, analytics access or other technical information. We use that information only for the relevant task, project or support purpose.
You are responsible for ensuring that access credentials are accurate, authorised and provided securely. You should update passwords and permissions where appropriate after a project, migration or support task is complete.
We may keep reasonable records of technical work performed, configuration changes, support actions, approvals and service history. This helps us manage future support, diagnose issues and protect both parties if a question arises about work completed.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. The steps we take depend on the nature of the information, the systems involved and the services being provided.
Security measures may include controlled access, internal procedures, secure project workflows, monitoring, backups where applicable, permission management and use of reputable service providers. However, no website, email system, hosting environment or data transmission method can be guaranteed to be completely secure.
You should not send passwords, sensitive information or confidential material through insecure channels unless we have agreed an appropriate method. You are also responsible for maintaining the security of your own devices, accounts, staff access, passwords and third-party systems.
How long we keep personal information
We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including service delivery, support, business administration, legal compliance, accounting, dispute management and record keeping.
We do not state a fixed retention period in this policy because retention may depend on the type of information, the services provided, legal requirements and the status of our relationship with you. When information is no longer required, we may delete, de-identify or securely archive it where practical and lawful.
Accessing and correcting your information
You may contact us to request access to personal information we hold about you, or to ask us to correct information you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to an access or correction request. In some cases, we may refuse access or limit access where permitted by law, including where the request is unreasonable, would affect another person’s privacy, relates to confidential business information or is otherwise restricted by law.
If we refuse a request, we will provide a reason where it is reasonable and lawful to do so.
Marketing communications
We may send you service updates, project communications, business updates or marketing communications where we have a lawful basis to do so. This may include communications about services you have requested, related digital topics or information that may be relevant to your business.
You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided in the communication. We may still send administrative, service, billing, security or support communications where necessary.
Third-party links
Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices, content, security or accuracy of third-party websites.
If you follow a third-party link, you should review that website’s privacy policy and terms before providing personal information.
Confidentiality
During a project or support relationship, you may provide confidential business information such as website plans, customer information, staff details, internal systems, trade information, marketing strategy, credentials or technical documents.
We take reasonable steps to handle confidential information responsibly and use it only for the purposes for which it was provided. Confidentiality obligations may also be addressed in a proposal, Service Level Agreement, terms and conditions or separate written agreement.
Your responsibilities
You must ensure that any personal information you provide to us is accurate, lawful and supplied with proper authority. If you provide information about another person, such as an employee, contractor, customer or supplier, you must ensure you are authorised to do so.
You must not use our website, forms, support channels or systems to submit unlawful, misleading, offensive, malicious or unauthorised material. You must not attempt to access, test, scrape, interfere with or compromise our website, systems or managed services without written permission.
Complaints and privacy concerns
If you have a concern about how we have handled personal information, please contact us first so we can review the matter. We may ask you to provide details of the issue, the information involved and the outcome you are seeking.
We will consider privacy complaints in a reasonable manner and respond where required. If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another relevant authority.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, website, legal requirements or operational practices. The current version published on our website applies from the date shown by the website template.
You should review this policy periodically. Continued use of our website or services after an update indicates that you have read the updated policy.
Contact us
If you have questions about this Privacy Policy, want to request access or correction, or wish to raise a privacy concern, you can contact us using the details below.
Phone: +61 4 23 016 104
Email: [email protected]