Published: 11 October 2013
Last Updated: 12 April 2026

Dobble Pty Ltd (ABN 41 771 124 745) ("Dobble", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how and why we collect it, how we use it, when we may disclose it to third parties, and the steps we take to keep it secure.

• 1. What information we collect
• 2. How we use your information
• 3. Disclosure to third parties
• 4. Access and correction
• 5. Security
• 6. Data retention and deletion
• 7. Changes to this policy
• 8. Contact us

1. What information we collect

We may collect personal information that you provide to us online, by email, by phone, in person, through our websites, through our client portals, or when engaging our services.

Depending on the service, this may include:

• your full name;
• business name and ABN where applicable;
• mailing or business address;
• phone number;
• email address;
• billing and payment details;
• website, hosting, domain, and service-related account information;
• support requests, project communications, and enquiry details.

Where we provide integrations, automation, website management, or API-related services, we may also collect and store technical or service-related information required to deliver those services.

This may include:

• access tokens or authentication credentials for approved third-party services;
• account identifiers for connected platforms;
• cached content or synced data required for service delivery;
• system logs relating to authentication, synchronisation, service activity, and error handling.

We only collect information that is reasonably necessary for us to provide our services, manage accounts, maintain systems, improve performance, or comply with legal or contractual obligations.

Website usage information and cookies

We may use cookies and similar technologies on our websites to improve functionality, analyse traffic, remember user preferences, and better understand how visitors interact with our services.

We may also collect technical usage information such as:

• IP address;
• browser type and version;
• device type;
• pages viewed and actions taken on our websites;
• referring websites or sources.

You may disable cookies in your browser settings, however some areas of our websites or services may not function correctly if you do so.

2. How we use your information

We may use your personal information to:

• provide and manage our products and services;
• process payments and issue invoices;
• manage domains, hosting, websites, and connected services;
• set up, maintain, and support third-party integrations and API connections;
• authenticate users and connected accounts;
• send service notices, technical notices, billing notices, renewal reminders, and support responses;
• improve our systems, websites, services, and customer support;
• monitor, diagnose, and resolve technical issues;
• protect against fraud, misuse, unauthorised access, and payment-related issues;
• comply with legal, regulatory, and contractual obligations.

If you opt in, or where otherwise permitted by law, we may also use your information to send you updates about our products, services, offers, and business-related announcements. You may opt out of marketing communications at any time.

3. Disclosure to third parties

We may disclose your personal information to third parties where reasonably necessary to provide our services or operate our business.

This may include:

• payment processors and billing providers;
• hosting, infrastructure, storage, and cloud service providers;
• domain registries, registrars, and certificate providers;
• software, integration, and API platform providers;
• contractors, consultants, and service providers acting on our behalf;
• legal, accounting, or compliance advisers;
• regulators, government authorities, or law enforcement where required by law.

Where we use third-party providers, we take reasonable steps to ensure they handle your information in a secure and confidential manner.

Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled appropriately.

4. Access and correction

You may request access to the personal information we hold about you and request correction of inaccurate, incomplete, or out-of-date information.

To request access or correction, please contact us using the contact details listed below. We may need to verify your identity before processing your request.

5. Security

We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures may include:

• secure hosting environments;
• encryption of sensitive credentials and tokens where appropriate;
• restricted access controls;
• system monitoring and audit logging;
• SSL/TLS encryption for data transmitted online.

No system or method of transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. Data retention and deletion

We retain personal information only for as long as reasonably necessary to provide our services, comply with our legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records.

Where you have connected a third-party account or service through our platform, we may retain related authentication data, cached content, and sync logs only for so long as required to maintain that connection and provide the relevant service.

If you would like your data deleted, or would like a connected service removed, you may submit a deletion request using the instructions on our Data Deletion page.

7. Changes to this policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised "Last Updated" date.

8. Contact us

If you have any questions about this Privacy Policy, would like to request access to your information, or would like to make a privacy-related enquiry, please contact us:

Dobble Pty Ltd
ABN 41 771 124 745
Email: [email protected]
Website: https://dobble.com.au/