Terms and Conditions
These Terms and Conditions explain the rules that apply when you access and use our website, read our content, submit an enquiry, request a quote or interact with information about our services.
They are intended to protect our business, set clear expectations and help you understand the limits of website information. They do not replace any written proposal, Service Level Agreement, project agreement, hosting terms, domain terms, email terms, maintenance agreement or other contract that may apply to services we provide.
1. Definitions
In these Terms and Conditions:
- we, us and our means Dobble Pty Ltd, ACN 166 224 862.
- you and your means any person who accesses or uses our website.
- website means this website and any pages, content, forms, downloads or features made available through it.
- services means the digital services we describe on the website, which may include web design, website development, SEO, hosting, domain management, email hosting, maintenance, audits and related digital services.
- content means text, graphics, images, documents, layouts, code, designs, trade marks, branding, resources and other material displayed or made available through the website.
2. Acceptance of These Terms
By accessing or using our website, you agree to these Terms and Conditions. If you do not agree, you should not use our website.
If you submit an enquiry, request a quote, download information or communicate with us through the website, you agree that the information you provide is accurate, current and not misleading.
3. Website Information Is General Only
Content on our website is provided for general information about our business and services. It is not professional, legal, financial, technical or commercial advice tailored to your circumstances.
Digital projects depend on many factors, including scope, complexity, competition, client responsiveness, access to third-party systems, technical condition, budget, approvals and project requirements. Any general timeframes, pricing examples, service descriptions or process explanations on the website are indicative only unless confirmed in a written proposal or agreement.
We may update, remove or change website content at any time without notice.
4. Website Use
You may use our website for lawful personal or business purposes, including learning about our services, reading our content and contacting us about a genuine project or enquiry.
You must not use the website in a way that could damage our business, interfere with the website, breach another person’s rights or expose us, our clients or other users to risk.
Prohibited conduct
You must not:
- use the website for unlawful, fraudulent, misleading or harmful purposes;
- attempt to gain unauthorised access to any system, account, server, database or restricted area;
- submit malicious code, malware, viruses, scripts or harmful files;
- scrape, copy, harvest or extract content or data without our written permission;
- send spam, unsolicited promotions or misleading enquiries through our forms;
- impersonate another person or misrepresent your authority to act for a business;
- interfere with website availability, performance, security or normal operation;
- carry out security testing, vulnerability scanning or penetration testing without our prior written consent;
- reverse engineer, decompile or attempt to extract source code from any part of our website or proprietary systems;
- infringe copyright, trade marks, privacy rights or other rights belonging to us or another party.
5. Enquiries and Quotes
You may contact us through our website to ask questions, request a quote or discuss a project. Submitting an enquiry does not create a contract between you and us.
Any response, estimate, consultation, discussion or preliminary recommendation is provided for information only until we issue a written proposal and that proposal is accepted in accordance with its terms.
We may decline a project where it is unsuitable, outside our expertise, presents a conflict of interest, involves unlawful or unethical activity, or does not align with our services or commercial requirements.
6. Service Descriptions
Our website may describe services such as web design, website development, SEO, hosting, domain management, email hosting, maintenance, audits and related digital support. These descriptions are general summaries only.
The exact scope, inclusions, exclusions, pricing, deliverables, timelines, support arrangements, access permissions, warranties and responsibilities for a service will be set out in the applicable proposal, agreement, Service Level Agreement or other written terms.
Where there is any inconsistency between website content and a signed or accepted service agreement, the service agreement will apply to the extent of the inconsistency.
7. SEO and Performance Information
Any information about search engine optimisation, rankings, traffic, enquiries, conversions, website speed, hosting performance or online visibility is general. SEO is a long-term strategy and results are affected by competition, search engine changes, content quality, website structure, technical performance, user behaviour and third-party factors.
We do not guarantee rankings, traffic, leads, sales, revenue, return on investment or any particular search outcome. Case studies, testimonials or historical examples, where shown, are examples only and must not be treated as promises of future performance.
8. Website Availability
We aim to keep our website available and functioning, but we do not guarantee uninterrupted, error-free or continuous access.
Access to the website may be affected by maintenance, updates, technical faults, hosting issues, DNS issues, third-party provider outages, internet disruptions, cyber incidents, force majeure events or circumstances outside our reasonable control.
We may suspend, restrict or block access to the website where we consider it necessary to protect security, availability, infrastructure, our business, our clients or other users.
9. Third-Party Services and Links
Our website may refer to or interact with third-party systems, platforms, providers, tools, registrars, payment gateways, email providers, analytics platforms, hosting infrastructure, APIs or external websites.
Third-party services are controlled by their own providers. We are not responsible for their content, availability, security, performance, policies, pricing, changes, outages or failures.
Links to external websites are provided for convenience only. A link does not mean we endorse, control or accept responsibility for that website or its content.
10. Intellectual Property
Unless otherwise stated, we own or license the intellectual property rights in the website and its content. This includes text, layouts, designs, graphics, code, interface elements, branding, resources and other material.
You may view the website for normal browsing purposes. You must not copy, reproduce, adapt, publish, distribute, sell, modify, reverse engineer or commercially exploit website content without our prior written permission, except where allowed by law.
Nothing on the website transfers ownership of our intellectual property to you.
Client content and proprietary systems
Where we provide services to clients, separate ownership and licensing terms may apply. As a general position, clients retain ownership of content they provide, including logos, branding, text, images and business assets.
We retain ownership of our proprietary website source code, CMS software, frameworks, development tools, templates, source files and related intellectual property, unless a written agreement states otherwise.
11. User-Submitted Information
If you submit information through our website, you are responsible for ensuring that it is accurate, lawful and that you have permission to provide it.
You must not submit confidential, sensitive or commercially critical information unless we have asked for it or agreed to receive it through an appropriate channel.
By submitting information, you authorise us to use it for the purpose of reviewing your enquiry, communicating with you, preparing a response, providing information about our services and carrying out related administrative tasks.
12. Privacy
We handle personal information in accordance with our Privacy Policy. Our website may collect information that you provide through forms, email links or other contact methods.
You should read our Privacy Policy to understand how personal information may be collected, used, stored and disclosed. These Terms and Conditions do not replace our Privacy Policy.
13. Cookies and Website Technologies
Our website may use cookies or similar technologies where they are implemented to support website functionality, user experience, analytics, security or performance.
You may be able to adjust cookie settings through your browser. Disabling some cookies may affect how parts of the website function.
14. Security
We take website security seriously, but no website, network, hosting environment, email system or online service can be guaranteed to be free from all risks.
You must not attempt to test, bypass, disrupt or compromise the security of our website without prior written permission. If you become aware of a suspected security issue, you should contact us promptly and avoid public disclosure until we have had a reasonable opportunity to investigate.
15. Disclaimers
To the maximum extent permitted by law, the website and its content are provided on an as available basis. We do not warrant that the website will always be accurate, complete, current, secure, uninterrupted or free from errors.
We do not accept responsibility for loss arising from your reliance on general website information without obtaining advice or a written proposal specific to your circumstances.
Nothing in these Terms and Conditions excludes, restricts or modifies any guarantee, right or remedy that cannot be excluded under the Australian Consumer Law or other applicable legislation.
16. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, consequential, special, incidental or economic loss arising from your use of, or inability to use, the website.
This may include loss of profits, loss of revenue, loss of data, business interruption, loss of opportunity, reputational damage or loss arising from third-party systems, website unavailability, errors, security incidents or reliance on general information.
Where liability cannot be excluded, our liability is limited to the extent permitted by law.
17. Indemnity
You agree to indemnify us against loss, damage, cost, expense or liability arising from your misuse of the website, breach of these Terms and Conditions, infringement of another party’s rights, unlawful conduct or information you submit to us that is false, misleading or unauthorised.
18. Suspension and Blocking
We may suspend, restrict, block or refuse access to the website where we reasonably consider that access may create security risks, operational risks, legal risks, misuse, excessive load, suspected unlawful activity or breach of these Terms and Conditions.
We may also report unlawful or harmful conduct to relevant authorities where appropriate.
19. Changes to These Terms
We may update these Terms and Conditions from time to time. Updated terms will apply from the time they are published on the website, unless stated otherwise.
Your continued use of the website after changes are published means you accept the updated terms.
20. Severability
If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that part will be read down or severed to the extent required. The remaining provisions will continue to apply.
21. Waiver
If we do not enforce a right under these Terms and Conditions, that does not mean we waive that right. A waiver is only effective if given in writing.
22. Contact
If you have questions about these Terms and Conditions or your use of our website, contact us by phone at +61 4 23 016 104 or by email at [email protected].