FAQ

Can we keep using our current website while Dobble designs the new one?

In most web design projects, Dobble can keep your existing website live while the new site is planned, designed and tested in a secure staging environment. Access to domains, hosting, analytics or content systems is requested only where needed. Launch is coordinated to minimise disruption, although temporary interruptions can occur because of DNS propagation or third-party systems.

Yes. In most cases, your existing website can remain live while Dobble designs and develops the new one. Dobble’s web design process is structured to reduce disruption to your business, your customers and your internal workflow. The new website is typically planned, built and tested in a secure staging environment before anything is deployed to the live domain.

This means your current website can continue to operate while Dobble works through discovery, market and search analysis, site architecture planning, wireframes, visual design, development, testing and client refinements. Where possible, you can review a password-protected staging version of the new website, often on a staging subdomain such as staging.domain.com.au. If domain access is not yet available, Dobble may securely share staging access using a password-protected Cloudflare Tunnel.

Access is handled carefully. Depending on the project, Dobble may need access to your existing website, domain registrar, DNS, hosting, analytics, email-related DNS records, image assets, brand files or other third-party systems. Those details are usually collected during onboarding, after the initial consultation, proposal acceptance and client questionnaire. Dobble only requests access that is relevant to the project and uses it to plan the build, prepare the staging environment, review technical risks and coordinate the launch.

If you are concerned about handing over access, Dobble can explain what is needed and why before work begins. For example, domain and DNS access may be needed close to launch so the new website can be connected properly. Hosting access may be needed if Dobble is migrating the site or reviewing existing technical issues. Analytics access may help Dobble understand current user behaviour, traffic patterns and conversion pathways. The goal is to avoid guesswork and make informed web design decisions based on structure, search intent and business requirements.

For home-based businesses, remote teams or owners working around normal daily operations, the process is designed to be manageable. Most web design input can be handled through consultation, questionnaires, shared files, staged reviews and written feedback. You do not usually need to pause your business, take your current website offline or be constantly available throughout the build. Your main responsibilities are typically to provide accurate business information, approve content or design directions, supply required assets and respond to review requests in a timely way.

Dobble’s approach is “Structure Before Aesthetics”, so early project discussions may focus on practical details rather than colours and imagery alone. This can include your services, target locations, customer intent, conversion actions, page hierarchy, trust signals and future growth plans. By resolving these structural decisions before launch, Dobble can design a website that is built for search visibility, conversions and scalability rather than simply replacing one visual layout with another.

When the new website is ready, Dobble performs final testing and deploys it to the live environment after client approval where practical. If hosting, domain or DNS changes are involved, Dobble follows a planned migration process to minimise downtime. Existing services are audited, backups are taken where possible, the new environment is prepared and tested, and DNS changes are coordinated carefully.

However, no responsible agency should promise that every launch or migration will be completely interruption-free. Temporary disruption can still occur because of DNS propagation, third-party providers, registrar systems, internet caching, email provider behaviour or issues outside Dobble’s direct control. Dobble’s role is to plan the process carefully, reduce avoidable risk and communicate what is happening so the transition is as smooth as possible.

If you are planning a redesign and need to keep your current website available while the new one is built, Dobble can review your existing setup and explain the safest path forward. A good web design project should improve your digital foundation without creating unnecessary disruption to the business you are already running.

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