The cost of website maintenance or repair work depends on what needs to be fixed, how the website is built, how urgent the issue is and whether the work falls within an existing support or Service Level Agreement. Dobble does not publish one fixed maintenance price because website issues vary significantly in complexity, risk and time required.
A small display issue, broken link or content adjustment is usually very different from a hacked website, malware infection, broken checkout, failed form, database problem or major speed issue. Before quoting, Dobble will normally need to understand the symptoms, review available access, check the website environment and assess whether the problem is caused by the website itself, hosting, DNS, email configuration, third-party software or recent changes.
Common factors that influence the quote include:
- The type of issue: Malware removal, database repairs, checkout failures, broken forms, mobile display problems, speed issues and plugin conflicts all require different levels of investigation.
- The website platform: Dobble primarily builds new websites using its proprietary Genesis CMS and uses Laravel for larger bespoke systems. Repairs on third-party or legacy websites may require extra diagnosis because plugins, themes, hosting settings or external software can be involved.
- Whether Dobble built or hosts the website: A website already managed by Dobble is often easier to assess because the infrastructure, backups, monitoring and configuration are known. Third-party sites may require an initial audit before accurate recommendations can be made.
- Access and documentation: Administrator logins, hosting access, domain access, backup availability and change history can affect how quickly the issue can be diagnosed and repaired.
- Security and data risk: Hacked or infected websites require careful handling to reduce further damage, preserve evidence where practical and avoid reintroducing the same vulnerability after cleanup.
- Urgency: A business-critical outage, broken enquiry form or checkout failure may need emergency attention. Dobble offers emergency support, with typical response times within 4 hours.
- SLA coverage: Hosting, maintenance, domain and email clients have 24/7 support availability, but the work included depends on the client’s agreement. Emergency support for clients outside an SLA is charged on an ad hoc basis.
For emergency work outside an SLA, Dobble provides quotes, timing predictions or capped timing before commencing where applicable. This helps avoid unclear costs and gives the client a practical view of the likely effort before work begins.
Maintenance pricing also depends on whether the goal is reactive repair or ongoing prevention. Reactive repair addresses an active issue, such as a hacked site, slow loading, broken functionality or a failed update. Ongoing maintenance is designed to reduce risk through monitoring, backups, performance optimisation, security checks and technical support. Preventative maintenance can often reduce the likelihood of urgent repair costs, although no provider can guarantee that a website will never experience downtime, security issues or third-party failures.
It is also important to separate Dobble-controlled systems from third-party systems. Dobble is responsible for services and systems directly under its control, but issues caused by external providers, registrars, DNS platforms, email services, payment gateways, plugins, compromised credentials or unauthorised client changes may fall outside standard support. Where practical, Dobble can assist with diagnosis and resolution, but additional charges may apply if the work is outside the client’s SLA.
If you need a clear estimate, the best next step is to request a website maintenance assessment. Dobble can review the issue, identify likely causes and recommend whether a one-off repair, emergency response, migration, hosting change or ongoing maintenance arrangement is the most practical option.