FAQ

What happens during a domain name management or DNS migration project?

Dobble starts with a domain and DNS audit, then plans any transfers, DNS updates, website, hosting and email changes before cutover. The timeframe depends on access, registrar processes, DNS propagation and third-party systems. The goal is to minimise disruption, but temporary interruptions can still occur during propagation or provider changes.

Your domain name is your digital foundation, so Dobble treats domain management and DNS migration as a planned technical process rather than a quick record change. A domain project may involve registration, renewal oversight, DNS correction, domain transfer, Cloudflare setup, email authentication, website hosting changes or coordination between multiple providers.

The first stage is an audit of the existing setup. Dobble checks where the domain is registered, who the registered owner is, which DNS provider is active, which records control the website, which records control email, and whether important records such as SPF, DKIM and DMARC are configured correctly. This helps identify risks before changes are made, especially if the domain was originally registered by an old agency, former employee or disconnected provider account.

The second stage is planning. Dobble maps what needs to change and what should stay in place. For example, a website may need to move to new hosting while email remains with Microsoft 365, or DNS may need to be moved to Cloudflare while the domain registration stays with the existing registrar. The plan depends on the client’s website, email, hosting, third-party tools, SSL/TLS requirements and access to the current accounts.

Where migration is required, Dobble prepares the new environment before cutover. This may include configuring DNS records, preparing hosting, checking SSL/TLS settings, confirming email records, testing website access and coordinating related services. Backups are taken where possible before important changes are made. The aim is to reduce avoidable downtime and prevent the common problem of website, email and domain providers blaming each other when something breaks.

A typical domain management or DNS migration project may include these stages:

  • Audit existing services: Review registrar access, DNS records, website hosting, email routing and renewal details.
  • Confirm ownership and access: Make sure the domain remains registered to the client where applicable, including .au domains.
  • Prepare the new setup: Configure hosting, email records, Cloudflare, SSL/TLS and required third-party records before cutover where practical.
  • Coordinate DNS changes: Schedule changes carefully to reduce propagation delays and business disruption.
  • Test critical services: Check website loading, email sending and receiving, form notifications and authentication records after changes are applied.
  • Monitor after launch: Watch for propagation issues, DNS errors, email delivery problems or provider-side delays.
  • Provide ongoing oversight: Track renewals, maintain DNS accuracy and assist with future hosting, website or email changes.

There is no single fixed timeframe for every domain project. A straightforward DNS correction may be simpler than a domain transfer, email migration or combined website, hosting and DNS cutover. Timing can be affected by client responsiveness, access to existing providers, registrar and registry policies, DNS propagation, internet caching and third-party systems outside Dobble’s direct control.

Dobble plans migrations to minimise downtime, but no provider can guarantee that DNS changes will be completely interruption-free. Temporary issues may occur due to DNS propagation, registrar behaviour, caching by internet providers, email provider delays or incorrect historical records discovered during the process. Where practical, Dobble prepares services in parallel before final cutover so the change is controlled rather than rushed.

Dobble manages domain registrations on behalf of clients but does not own client domains. Ownership of .au domains remains with the registered client. Domain registrations and renewals are still subject to the policies of the relevant registry and registrar. If you are unsure who controls your domain, or if your website and email depend on several disconnected providers, Dobble can perform a domain and DNS review before recommending the safest next steps.

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