Dobble’s email hosting and management service is designed to give businesses a more reliable, professional and properly configured email environment using their own domain name. Rather than treating email as a separate app, Dobble manages it as part of the broader digital infrastructure that connects your domain, DNS records, website, hosting and business systems.
The service can include setup and management of custom domain email, such as addresses using your business domain instead of a generic email provider. Dobble primarily uses Microsoft 365 for business email hosting, although other reputable third-party providers may be recommended where your requirements call for a different arrangement.
A typical email hosting and management engagement may include:
- Requirements assessment for your users, devices, domain and current provider
- Microsoft 365 business email setup and configuration where suitable
- Mailbox creation and user management
- DNS configuration for email services
- SPF, DKIM and DMARC authentication setup
- Email deliverability audits where required
- Migration from an existing email provider
- Testing of sending, receiving and authentication after setup
- Spam and threat filtering configuration where supported by the provider
- Multi-device access support
- Backup and recovery assistance where included in the agreed setup
- Ongoing technical support for email-related issues
One of the most important inclusions is DNS authentication. SPF, DKIM and DMARC help receiving mail servers verify that emails from your domain are legitimate. Correct authentication can reduce the risk of messages being rejected or sent to spam, and it is especially important for businesses that send invoices, quotes, booking confirmations, contact form notifications or client communications.
Dobble can also help when email problems are caused by disconnected providers. Many businesses have their domain with one company, website hosting with another, email with a third provider and no clear ownership of the DNS setup. This often leads to provider blame-shifting when emails stop working or start landing in spam. Dobble’s value is in coordinating the technical pieces so your domain, email and hosting configuration are managed with a single point of contact.
If you are moving from another email provider, Dobble plans the migration to minimise disruption. This may include auditing the existing email, domain and DNS records, preparing the new environment, coordinating DNS changes, migrating in parallel where practical and testing mailbox access, sending, receiving and authentication after cutover. Temporary interruptions can still occur due to DNS propagation, third-party provider behaviour or internet caching, so migrations are planned carefully rather than rushed.
Dobble’s support hours for hosting, maintenance, domain and email clients are 24 hours a day, 7 days a week. Emergency support is available, with response times typically within 4 hours. Where a client is outside an SLA, emergency support is charged on an ad hoc basis, with quotes, predictions or capped timing supplied before work begins where applicable.
It is important to understand the limitations of any business email service. Email systems such as Microsoft 365 and other third-party platforms are subject to those providers’ availability, policies and filtering rules. Dobble can configure, manage and troubleshoot email environments where practical, but no provider can guarantee every email will reach the inbox, avoid spam filtering or remain uninterrupted at all times.
If your business emails are unreliable, landing in spam, difficult to manage or split across multiple providers, Dobble can review your current setup and recommend a practical path forward. To get started, contact Dobble to Discuss Your Email Requirements.