Business email affects daily operations, so setup or migration should be handled carefully rather than rushed. Dobble’s email hosting and management process is designed to reduce disruption, improve configuration quality and give businesses a single technical contact for email, domain and DNS-related issues.
The first stage is requirements assessment. Dobble reviews what the business needs from its email environment, including the number of users, existing provider, current mailbox setup, domain name, DNS access, migration requirements and any known issues such as messages landing in spam or website forms not sending notifications. Dobble primarily uses Microsoft 365 for business email hosting, although other reputable third-party providers may be used where client requirements call for them.
The second stage is DNS and domain review. Email reliability is closely connected to domain configuration. Dobble checks the domain and DNS records needed for business email, including MX records for mail routing and authentication records such as SPF, DKIM and DMARC. These records help receiving mail servers verify that messages are legitimate. Correct configuration can improve deliverability, but no provider can guarantee inbox placement, spam filtering outcomes or uninterrupted email availability.
The third stage is mailbox setup. This may include creating user accounts, configuring aliases or shared mailboxes where required, applying suitable provider settings and preparing access for desktop, mobile and webmail use. Exact licensing, storage limits and provider-specific inclusions depend on the selected email provider and the agreed scope, so Dobble confirms these details during the recommendation and proposal stage rather than using a one-size-fits-all setup.
The fourth stage is migration planning. Where a business is moving from an existing email provider, Dobble audits the current environment, prepares the new environment and schedules the changeover to minimise business impact. In some cases, services may be run or prepared in parallel before final cutover. Migration timing depends on factors such as mailbox size, the number of users, old provider access, DNS control, internet speed, third-party system behaviour and how quickly client approvals or credentials are supplied.
The fifth stage is cutover, testing and verification. Dobble coordinates DNS changes carefully because DNS propagation can take time and may be affected by third-party providers, internet caching or registrar systems. After cutover, Dobble tests sending, receiving, mailbox access and authentication records where practical. Temporary interruptions can still occur during migration because email depends on external providers, DNS systems and mail server behaviour outside Dobble’s direct control.
The final stage is ongoing management and support. Dobble can continue managing the email environment alongside domain, DNS, hosting and website services, helping reduce provider finger-pointing when something goes wrong. Ongoing management may include user support, DNS authentication updates, deliverability checks, migration assistance and troubleshooting where practical.
Dobble’s support hours for hosting, maintenance, domain and email clients are 24 hours a day, 7 days a week. Emergency support is available, with response times typically within 4 hours. For clients outside an SLA, emergency support is charged on an ad hoc basis, with quotes, predictions or capped timing supplied before work begins where applicable.
If your business is planning to move email providers, improve deliverability or consolidate email, domain and website support, Dobble can review the current setup and recommend a practical migration path. To begin, discuss your email requirements with Dobble.